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(2024.12 and 2024.12.01) Active Directory users cannot SSH to Bastion Host

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Junbo Liang edited this page Feb 24, 2025 · 1 revision

Bug description

Active Directory users receive a permission denied error when connecting to the Bastion Host following the instructions from the RES web portal.

The Python application running on the Bastion Host fails to launch the SSSD service due to a missing environment variable. As a result, AD users are unknown to the operating system and cannot log in.

Affected versions

2024.12 and 2024.12.01

Mitigation

  1. Connect to the Bastion Host instance from the EC2 console.
  2. Edit /etc/environment by adding environment_name=<res-environment-name> as a new line under IDEA_CLUSTER_NAME.
  3. Run the following commands on the instance:
source /etc/environment
sudo service supervisord restart
sudo systemctl restart supervisord
  1. Try to connect to the Bastion Host again following the instructions from the RES web portal.

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