New customer portal: help.github.com 🚢

New customer portal: help.github.com 🚀

The GitHub support portal has been redesigned and moved to a new home at help.github.com. It brings support, docs, learning, community, and account resources together in one place, with Copilot powered search across all of them.

What's new for you:

• Find support, entitlements, and self-serve resources from a single entry point with less clicking across separate sites.
• Search anything and get Copilot-powered answers, no sign-in required.
• Easily view GitHub product statuses and important announcements.

Visit help.github.com to try it out! Please note that we're rolling this out gradually over the next couple of weeks so you may not see the new experience right away. If you don't have access yet, the prior support.github.com site and support workflow are still intact and you will be redirected accordingly.

Feedback or suggestions for improvement? Feel free to post directly to this thread 🧵 Thank you!

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[ssmurfgg04-gif]

Amazing work Github team

[bilasimmartin41-sudo]

i need help on this python code
FIRST WORK.PY

[dan-petty]

This is greatly useless.

[muriithipeterkangethe237-ctrl]

yea

[Ankit-Sharma1011]

This looks like a really useful improvement! 🚀 Having support, documentation, learning resources, community, and account information available through a single portal should make finding the right resources much easier.

The Copilot-powered search is especially interesting. It would be great if the search could continue improving with more context-aware results and direct links to relevant documentation or troubleshooting steps.

Looking forward to trying out the new experience once it becomes available for my account. 👍

[sunmeat]

A promising direction for GitHub Support

Centralizing support, documentation, learning resources, community content, and account-related information behind a single portal is a significant architectural improvement.

The Copilot-powered search is particularly interesting because the main challenge with GitHub support has historically been discoverability, rather than the absence of documentation. A unified search layer could reduce the need to determine first whether an issue belongs to GitHub Support, Community Discussions, Docs, or the status system.

One feature that would make this especially useful is context-aware troubleshooting. For example, when a user searches for a specific error, the portal could surface:

1. The relevant official documentation.
2. Known incidents or GitHub Status entries.
3. Relevant Community Discussions.
4. Known limitations or GitHub Changelog entries.
5. The appropriate support path based on the user's plan and permissions.

It would also be valuable if search results clearly distinguished official documentation from community-generated answers, so users can immediately understand the authority and freshness of the information.

Since the rollout is gradual, feedback on search relevance, result quality, and navigation between these resources should be particularly useful during this phase. Looking forward to seeing how help.github.com develops as the rollout reaches more accounts. 🚀

[krif014]

Hi @github ,one thing that could make the new portal especially useful is giving search results more context from the user’s actual issue.

For example, if someone searches an error or billing problem, it could show the relevant docs, current incidents, known limitations, and the correct support path together. It would also be helpful to clearly distinguish official GitHub guidance from Community answers so users know which information is authoritative.

The unified portal looks like a good step toward making GitHub support easier to navigate. 🚀

[tisankanj]

Appeal/Reinstatement route redirects to generic Support without an appeal option

On 21 September 2026, I reproduced this while signed in as the owner of the flagged organization Tisankan-dev:

1. Open https://support.github.com/contact/reinstatement from the organization's flag banner.
2. The browser redirects to https://help.github.com/support/contact.
3. Select the affected organization, displayed as Tisankan.dev, and GitHub.com.
4. The available categories are Copilot, Codespaces, Repositories, Education, Sign-in issues, and Billing and payments.
5. Selecting Repositories opens a repository support form. No dedicated Appeal/Reinstatement option is exposed.

Expected: A working appeal submission route, or clear confirmation that the available form routes organization restrictions to the appropriate reviewers.

Actual: I can submit ordinary repository requests, but cannot verify how to submit an organization moderation appeal through the documented route.

Existing Support case #4691082 has been open since 23 August 2026 and already contains my formal appeal. I am reporting the portal routing problem here; the moderation decision should remain in that private case.

Could the Help portal team confirm whether this redirect is intended and provide the supported appeal route for a flagged organization whose owner can still sign in?

[v-coder247]

Hi @afsanhr99-bot, thanks for participating!

Unfortunately, we don’t currently have moderators for languages other than English. Until that changes, we need to ask that everyone use English here in the GitHub Community when posting to ensure discussions are adhering to our Code of Conduct.

[Ahm897]

Thanks

…

On Sat, 3 Oct, 2026, 4:09 am caamamanuelito-sys, ***@***.***> wrote: @8889988 — Reply to this email directly, view it on GitHub <#206502?email_source=notifications&email_token=BRBX4UVKEV5DKXSC74FA35T5SAVAVA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBXGIZTGMBYUZZGKYLTN5XKM3LBNZ2WC3FFMV3GK3TUVRTG633UMVZF6Y3MNFRWW#discussioncomment-18723308>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BRBX4URC56NQRZKNWDHKGL35SAVAVAVCNFSNUABIKJSXA33TNF2G64TZHMZTAMJVG4ZTGNBUHNCGS43DOVZXG2LPNY5TCMBXGMYDINRQUF3AE> . You are receiving this because you are subscribed to this thread.Message ID: ***@***.*** com>

[JitendraSuryavanshi]

Thanks for the update! The new GitHub support portal looks useful because it brings support, documentation, learning resources, and community discussions together. It would be helpful if search results clearly separated official GitHub documentation from Community answers and provided direct links to the sources.

[bob878866-dev]

New customer portal: help.github.com 🚀

The GitHub support portal has been redesigned and moved to a new home at help.github.com. It brings support, docs, learning, community, and account resources together in one place, with Copilot powered search across all of them.

What's new for you:

• Find support, entitlements, and self-serve resources from a single entry point with less clicking across separate sites.
• Search anything and get Copilot-powered answers, no sign-in required.
• Easily view GitHub product statuses and important announcements.

Visit help.github.com to try it out! Please note that we're rolling this out gradually over the next couple of weeks so you may not see the new experience right away. If you don't have access yet, the prior support.github.com site and support workflow are still intact and you will be redirected accordingly.

Feedback or suggestions for improvement? Feel free to post directly to this thread 🧵 Thank you!

---

[JitendraSuryavanshi]

Thanks for the new portal, the single entry point for support, docs and community is a big improvement.

A few suggestions that could make it even better:

1. A clear way to tell whether an answer came from official docs or the community, so it's easier to trust.
2. A "Was this helpful?" option on Copilot answers, so the search can keep improving.
3. Better search results for non-English queries and users from regions like India.

Overall, a really nice step forward. Thank you! 🙌

[JulianStiebler]

Maybe fix ur witing times instead.
Waitinf as Copilot Pro+ for a month for a easy issue is unacceptable.

[MJYDJAFRZADH]

سلام تمام برنامه های من سیستم من بهم ریخته بدافزارها حمله کردن یه جوری تمام سیستم منو حفظ کردن ومن نمیتوانم یک توکن انتقال بدم

[MJYDJAFRZADH]

از مسئولین وانجمن ودوستان وهمکاران درخاست دارم راهنمای وکمک من کنن جلو خصارت هارا بگیرم

[LukeCarrier]

This site is not great and clearly didn't receive enough testing before it shipped. I lost my draft content when I dismissed the nonsense suggestion that I accept a completely irrelevant "solution" that was nothing to do with my request.

Support has been poor for a long, long time, and this just rubs salt in the wound. I loathe GitHub under Microsoft.

[obstalabs]

Signed in, Help > Support > [account] > Reinstatement request offers only "npm account, organization, or package"; there is no option for a GitHub user account. Signed out, Unable to sign in > "Account locked" redirects to help.github.com/request/reinstatement, which returns 404. The SMS step before it does not deliver to Malaysian numbers. There is currently no reachable route to request reinstatement of a suspended personal account.

[Kimperix]

I cannot submit a billing support request through the new Help portal. The “Solution” step says no reliable solution was found, but I cannot proceed to create a ticket.

My personal account is on GitHub Free and shows a billing restriction, with no paid subscription or charge visible.

Could the Help portal team provide a working private support route or investigate the ticket submission problem?

[cartergray234]

This looks like a useful improvement. Having support, documentation, learning resources, and community help in one place should make finding answers much easier. The Copilot-powered search is also a nice addition. Looking forward to trying the new portal once it becomes available to everyone.

[awirutbunthan]

Looking forward to trying out the new experience once it becomes available for my account.

[MQSethar]

My account is suspended suddenly with no explanation or email (https://github.com/qasimio)
and I can't sign in. If tracking ticket requires sign in to help.github.com and I can't sign in then how am I supposed to track it?
My Ticket ID: 4958862

[YanWittmann]

The arrow of the search bar is rendered on top of the nav bar.