Common Issues

Cause: The camera is probably not connected to your local network.

Fix: Verify that the Raspberry Pi is connected to your network by pinging it with ping raspberrypi.local. If you don't get a response, you probably set the wrong WiFi credentials in /Volumes/boot/wpa_supplicant.conf.

Cause: The camera module is not connected.

Fix: Check that the cable is connected the right way to the camera module and the Raspberry Pi. Also make sure that the cable is not loose at the location shown in the image below.

Camera modules v1.3 from Aliexpress seem to have varying accuracy and therefore might not might well into the camera hole. Please checkout this issue to resolve this issue.

If your problem still persists, check the log file. To get access to the log file, do the following:

1. Connect to the Raspberry Pi via ssh (password is raspberry) ssh pi@raspberrypi.local
2. View the log output with tail -f /var/log/hkcam/current
3. Create new issue and attach the log file.