Simple BBB

Collect customer reviews and complaints from Better Business Bureau profiles in the United States and Canada. Submit one business URL or a list and choose a date range.

Features

Feature	What you get
Customer reviews	Available reviewer names, star ratings, dates and review text
Business replies	Available reply text and dates
Complaints	Categories, status, dates, complaint text and response history

Use customer-review or complaint URLs to select the record type. A business URL without either suffix collects reviews.

Get started

1. Copy a business's BBB customer-reviews or complaints URL.
2. Add it to BBB URLs. You can mix review and complaint URLs.
3. Choose the number of days to look back and your maximum results.
4. Run the actor and export your dataset.

A business profile URL without a review or complaint suffix collects reviews. Existing integrations can continue sending a single URL string in url. For multiple URLs, use urls.

{
  "urls": [
    "https://www.bbb.org/us/oh/new-albany/profile/hotels/red-roof-inns-inc-0302-2673/customer-reviews",
    "https://www.bbb.org/us/oh/new-albany/profile/hotels/red-roof-inns-inc-0302-2673/complaints"
  ],
  "days": 180,
  "maxResults": 1000
}

Output

Each collected review or complaint includes category, user, status, type, date, source_url, details and responses. Reviews also include stars. Dates use month-day-year format. Business replies and complaint response history stay attached to their original record.

Tips

• Increase Look back (days) to include older feedback.
• Use Maximum results to limit collection across all businesses.
• Add a proxy if BBB blocks your connection.
• Schedule recurring runs to monitor new feedback.

For help, open an issue with your run URL and the input you used.

Unsuccessful lookups

Where listed in the Pricing tab, a handled lookup problem that prevents a run from returning any real results produces one clear error record and a single $0.02 unsuccessful-lookup fee, in addition to any listed start fee.

Pricing

Each valid pay-per-event run with at least one input includes a minimum charge of 100 result units, shared across all inputs in that run. Any placeholder rows are clearly marked and contain no scraped data; filter them out when exporting. Each separate run has its own minimum, including scheduled or API runs. Platform usage is included.