TrustRadius Reviews Scraper — Ratings, Pros, Cons & Dates

TrustRadius Reviews Scraper

Extract B2B software reviews from TrustRadius product pages, including text, ratings, pros, cons, reviewer roles, and companies. Free runs cover 1 product, 5 reviews, and 1 page; Free pricing is $0.009 per review-item event.

• Scrape product slugs or full review URLs in one run.
• Compare feedback using ratings, pros, cons, and aggregate ratings.
• Analyze reviewer roles and companies for competitive intelligence and NPS analysis.
• Build account-list research from reviewer and company information.
• Use it without a TrustRadius login or external credentials, with the default Apify Residential configuration.

What you get

Field	Type	Description
review_id	string	First 16 hexadecimal characters of the MD5 hash of the review slug; null if missing
product	string	Product name; null when unavailable
product_url	string	Canonical TrustRadius product review URL; null when blank
title	string	Review headline; null when blank
rating	integer	Numeric review rating; null when absent
rating_max	integer	Maximum rating scale; defaults to 5 and is never null
body	string	Main review text and use cases; null when blank
pros	array of strings	Product advantages; [] when none
cons	array of strings	Product disadvantages; [] when none
author	string	Reviewer display name; null when blank
reviewer_role	string	Reviewer job title or role; null when blank
reviewer_company	string	Reviewer company; null when blank or absent after the role
date	string (as published, e.g. 2026-10-29T17:46:43.147Z)	Review date; null when blank
url	string	Direct review URL; null when blank
aggregate_rating	number	Product overall rating; null when unavailable
aggregate_count	integer	Rating count shown on the product page; null when unavailable
scraped_at	ISO 8601 string	UTC scrape timestamp for delivered records
parse_confidence	number	Starts at 1 and drops by 0.1-0.3 for each missing review id, title, rating, author, date, or URL
warnings	array of strings	review_id_missing, title_missing, rating_missing, author_missing, date_missing, url_missing; [] when none

Blank source values are null; pros and cons are [] when absent. Reviewer role and company are null when that profile information is incomplete.

Sample output

{
  "review_id": "091f09075bdbea63", "product": "Slack", "product_url": "https://www.trustradius.com/products/slack/reviews",
  "title": "Slack is a productivity hack", "rating": 10, "rating_max": 10,
  "body": "I manage a large bucket of accounts so I rely on Slack to collaborate with the rest of my team as a part of my day to day work. We are a remote first company so being able to interact with my coworkers in real time via Slack has been critical for productivity. Slack also helps cut own on Zoom meetings b/c we can jump on a quick huddle or \"Slack\" back and forth on a specific topic. The biggest challenge it solves for me is keeping salees, CS and leadership all up to date and on the same page.",
  "pros": ["Keeps side conversations about an account in one place and as a source of truth", "Eliminates the need for more zoom meetings, giving me time back", "Integrations. We connect it to other tools we rely on daily so updates and MCP pulls show up in Slack instead of me checking different systems."],
  "cons": ["Notifications can get noisy, especially with so many integrations", "Things can get buried in channels", "Too many channels can make finding important info hard to find."],
  "author": "Wes Lawrence", "reviewer_role": "Account Manager in Sales",
  "reviewer_company": "TrustRadius", "date": "2026-10-29T17:46:43.147Z",
  "url": "https://www.trustradius.com/reviews/slack-2026-10-28-10-29-08-276",
  "aggregate_rating": 9, "aggregate_count": 10284,
  "scraped_at": "2026-11-04T23:46:31Z", "parse_confidence": 1, "warnings": []
}

Pricing

Billing is pay-per-event. One review-item event represents one TrustRadius B2B software review with all parsed fields; only populated reviews are delivered and billed.

Plan	Price per review-item event
Free	$0.009
Silver	$0.00882
Bronze	$0.00891
Gold	$0.00873
Platinum	$0.00864
Diamond	$0.00855

The default run memory is 1024 MB (1 GB). One worked example: 555 results = $4.995 on the Free plan, because each result is one review-item event. At the Free-plan price, 1,000 review-item events = $9, and 10,000 review-item events = $90.

A monitoring-run event has no price, so you are not charged for it. Platform usage is not billed separately. The Apify Free plan includes $5 of platform credit each month, covering 555 review-item events at the Free-plan price.

How to use

1. Open the Actor in Apify.
2. Enter at least one TrustRadius product slug, such as slack, or a full review URL.
3. Set maxReviews and maxPages per product; on paid plans, 0 means no limit.
4. Keep the default Apify Residential proxy configuration.
5. Start the run and inspect the review records in the resulting dataset.
6. Repeat the run through Apify Schedules; weekly is a starting point for recurring review tracking.

{
  "productUrls": ["slack"],
  "maxReviews": 25,
  "maxPages": 10,
  "monitoringMode": false,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": ["RESIDENTIAL"]
  },
  "disableUsageStats": false
}

On the Free plan, this example returns 5 reviews from the first product: maxReviews is capped at 5, maxPages at 1, and only the first product is kept. Paid plans use the values you set; 0 means no limit.

Export the dataset as JSON or CSV, or read it through the Apify dataset API.

Input parameters

Parameter	What it does	Default
productUrls	Required array of TrustRadius product slugs or full review URLs; multiple products are accepted.	None; required
maxReviews	Maximum reviews per product; 0 means no review limit.	25
maxPages	Maximum pages per product; 0 means no page limit.	10
monitoringMode	Adds one monitoring-run event at the end of a paid-plan run; does not change collected reviews. Ignored on Free.	false
proxyConfiguration	Configures Apify proxy access; the default selects RESIDENTIAL.	useApifyProxy: true, apifyProxyGroups: ["RESIDENTIAL"]
disableUsageStats	Set to true to turn off the run summary in Usage statistics.	false

Limits and edge cases

Condition	What you see	What to do
A Free run has multiple products, more than 5 reviews, more than 1 page, or monitoring enabled	The first product is kept, maxReviews is capped at 5, maxPages at 1, and monitoring is disabled.	Use one product with no more than 5 reviews and 1 page.
maxReviews or maxPages is 0	The request has no limit, but Free-plan caps still apply.	Set explicit limits for a predictable run size.
A product returns HTTP 404 or has no usable reviews	It produces no review records; if the whole run is empty, it ends as Failed. emptyReason is stored in the OUTPUT record.	Verify the TrustRadius slug or full review URL.
TrustRadius refuses access or the browser session fails	Each page can receive up to 2 browser attempts, with the second using a fresh session; a run with no delivered records can fail as blocked or no usable reviews.	Use the default Apify Residential configuration and try again later.
A later page fails, or a run is aborted or times out, after earlier records exist	Pagination stops. Rows reach the dataset and are charged when the next page starts, when a batch reaches 100 rows, and at the end; the page being processed may be lost.	Check the partial dataset and rerun if needed.
A page contains a placeholder or hollow review row	Rows without a rating and author, or without a rating, body, pros, and cons, are dropped and not delivered or billed.	Review delivered records and warnings; no action is needed.
A record has a non-empty warnings list	The listed field is null and parse_confidence is lower.	Filter on warnings or parse_confidence.
The reviewer has not completed their profile	reviewer_role or reviewer_company is null.	Treat these fields as optional.

FAQ

How much does it cost to scrape TrustRadius reviews?

See the plan-labelled prices in Pricing. For example, 555 results cost $4.995 on the Free plan.

What happens if the Actor returns no reviews?

A product can return no records for a missing URL, HTTP 404, refused access, or no usable review rows. An empty run ends as Failed and stores emptyReason in the OUTPUT record. Confirm the product target, keep the default Apify Residential configuration, and try again.

Can I schedule recurring review tracking?

Yes. Use Apify Schedules to run the Actor repeatedly within your limits. Reviews returned by earlier runs are not filtered out. monitoringMode only adds the monitoring-run event, which has no price.

Is it legal to scrape public TrustRadius data?

The Actor collects public review data from TrustRadius product pages. TrustRadius source terms and applicable law depend on your use case, so review them before using the data; this Actor does not provide a legal guarantee.

Related actors

• Trustpilot Reviews Scraper — related review-scraping Actor for Trustpilot.
• AmbitionBox Scraper — Reviews, Salaries & Interviews — related Actor for AmbitionBox reviews, salaries, and interviews.
• App Store Reviews Scraper — related Actor for Apple App Store reviews.

Usage statistics

This Actor creates a small, content-free summary at the end of each run, used only to monitor reliability and improve this Actor. No input values, credentials or scraped data are sent.

A copy of the exact record for your run is saved as USAGE_STATS in your own Apify key-value store.

To opt out, set disableUsageStats to true in the input. Nothing is sent then.

Full list of collected fields